Speakers Include:

    • Steven Wrenn
      VP, IT Service & Quality Management
      CVS Caremark Corporation
    • Michael Bullock
      MBB
      Quest Diagnostic Inc.
    • David Shields
      MBB, Global Continuous Improvement
      Wal-Mart Inc.
    • Greg Hayes
      MBB, GCI
      Wal-Mart Inc.

Welcome to the Lean Six Sigma for Customer Experience Summit!

Today, when companies are focusing on retaining their existing customers, Lean Six Sigma professionals are using a number of techniques, such as DMAIC and DFSS, to ensure that all the processes focused on, are the ones that are most important to the customer. At LSS & Process Improvement for Customer Experience Summit you will learn how to:

  • Maximize the Effectiveness of VOC Methodologies to Improve Customer-Related Processes
  • Increase Business Value by Incorporating Customer Feedback into Newly Developed Products and Services
  • Improve the Performance of Critical Processes by Obtaining a Baseline Measure of Satisfaction Levels
  • Gain Competitive Advantage by Leveraging Feedback Data

Who Should Attend?

Champions, Master Black Belts, Black, Green, Yellow, and Red Belts Executive/Senior Vice Presidents, Vice Presidents, Directors, Managers, and Leaders of:
  • Business Process Improvement
  • Business Performance Improvement
  • Process Excellence
  • Quality
  • Process Owner
  • Business Process Engineering
  • DFSS Deployment
  • LSS and Voice of the Customer
  • Continuous Improvement
  • Business Analysts
  • Customer Satisfaction & Quality
  • New Product Development
  • Customer Feedback/Satisfaction/Care
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